Our Commitment to Your Satisfaction

At Rbx Active Wear Shop, we’re dedicated to ensuring you love your activewear as much as we do. We understand that sometimes products may not meet your expectations, which is why we’ve created a straightforward returns and exchanges process. Our goal is to make this experience as seamless as your favorite workout gear.

Return & Exchange Eligibility

You can return or exchange items if:

  • The item is in its original condition with tags attached
  • It hasn’t been worn, washed, or altered
  • You initiate the return within 15 days of receiving your order
  • You have the original packaging and receipt

Non-Returnable Items

Based on our product offerings and to maintain hygiene standards, the following items cannot be returned or exchanged:

  • Men’s Underwear & Women’s Underwear – For hygiene reasons, all underwear items are final sale
  • Bundle and Save Items – Special bundle pricing applies only to complete sets
  • Sets – Individual pieces from sets cannot be returned separately
  • Items that show signs of wear, damage from use, or improper care

Return & Exchange Process

Step 1: Submit Your Request

Within 15 days of receiving your order, email us at [email protected] with the following information using our template below.

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Rbx Active Wear Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number: [Your Order Number] Order Date: [Order Date] Customer Name: [Your Full Name] Email Address: [Your Email Address]
Item Details:
Product Name: [Product Name] Size: [Size] Color: [Color] Quantity: [Quantity]
Reason for Return/Exchange:
[Please specify: Wrong Size / Didn’t Like Fit / Defective Item / Wrong Item Received / Other – Please Explain]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [Product Name, Size, Color if exchanging] [ ] Store credit

I confirm that the item is in its original condition with tags attached and has not been worn or washed.

Thank you,
[Your Name]

Step 2: Wait for Authorization

We’ll respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions and return address
  • Any additional instructions if needed

Step 3: Ship Your Return

Package your item securely including:

  • The item in original condition with tags
  • Original packaging if possible
  • Copy of your receipt or order confirmation
  • Return authorization number clearly visible on the package

Shipping Note: Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Timeline:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Issuance: 5-10 business days for the refund to appear in your account

Refund Methods:

  • Credit/Debit Cards: Refunded to your original payment method (Visa, MasterCard, JCB)
  • PayPal: Refunded to your PayPal account
  • Store Credit: Issued immediately upon return processing if requested

Important: The original shipping fee is non-refundable for returns that are not due to our error. For exchanges, we’ll cover the shipping cost to send your replacement item.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. The exchange process follows the same steps as returns, but please specify your preferred exchange item in your request email.

Quick Exchange Tips:

  • Check size charts carefully before ordering to minimize exchanges
  • Exchange items must be in new condition with original tags
  • We’ll ship your exchange item once we receive and process your return
  • Exchange shipping is free for customers in eligible regions

Defective or Wrong Items

If you receive a defective item or the wrong product, we apologize for the error! Contact us immediately at [email protected] and we’ll arrange for a prepaid return label and expedite your replacement or refund.

Need Help With Your Return?

Our customer service team is here to assist you with any questions about returns or exchanges.

Email: [email protected]

Response Time: 1-2 business days

Business Hours: Monday-Friday, 9:00 AM – 6:00 PM MST

We’re committed to ensuring you’re completely satisfied with your Rbx Active Wear experience. Thank you for choosing us for your activewear needs!