FAQ

About Our Products

What types of products do you offer?

We specialize in high-performance activewear for both men and women. Our product range includes:

• For Women: Dresses, Tops, Bottoms, Sets, and New Arrivals like Tech Flex leggings for flexibility and comfort.
• For Men: Tops, Bottoms, Shoes, Underwear, and New Arrivals such as Prime Zip Pocket joggers for practicality.
• Accessories: Essential gear to complement your workout.
• Bundles: Save money by purchasing sets designed for various fitness activities.

Our products are crafted with quality materials to ensure durability, breathability, and a perfect fit for every rep and mile of your journey.

Are your products suitable for all types of workouts?

Absolutely! Our activewear is designed for versatility, whether you’re into running, yoga, gym sessions, or everyday wear. Items like our Tech Flex leggings and moisture-wicking tops provide support and comfort for high-intensity activities, while sets and bundles offer coordinated options for any fitness routine.

Do you offer sizes for all body types?

Yes, we strive to be inclusive with a range of sizes for both men and women. Check individual product pages for detailed size charts to find your perfect fit. If you need assistance, our customer service team is happy to help!

Ordering and Account

How do I place an order?

Simply browse our website, select your favorite items, and add them to your cart. At checkout, you’ll be prompted to enter your shipping details and choose a payment method. Once confirmed, you’ll receive an order confirmation email.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through encrypted systems to ensure your information is safe.

Can I create an account to track my orders?

Currently, we don’t require an account for purchases, but we recommend saving your email for tracking. After placing an order, you’ll receive a confirmation with a tracking number to monitor your shipment. For future updates, you can sign up for our newsletter to stay informed about new arrivals and deals.

What if I need to modify or cancel my order?

Please contact us immediately at [email protected] if you need to change or cancel your order. We process orders quickly (within 1-2 business days), so we can only assist if we haven’t shipped it yet.

Shipping and Delivery

Where do you ship, and how long does delivery take?

We ship worldwide, excluding some remote areas in Asia. Here’s a breakdown of our shipping options:

• Standard Shipping ($12.95): Uses DHL or FedEx for fast delivery. Your order will arrive within 10-15 business days after shipping—perfect for urgent fitness needs.
• Free Shipping (Orders over $50): Uses EMS, an eco-friendly option. Delivery takes 15-25 business days after shipping, ideal for planning ahead.

Note: Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll get a tracking number via email once shipped.

Do you offer international shipping, and are there extra fees?

Yes, we’re a global destination for activewear enthusiasts! However, international orders may be subject to customs fees or import taxes, which are the customer’s responsibility. We currently cannot deliver to remote parts of Asia.

What if my delivery is delayed?

Delivery times might extend during peak seasons or due to unforeseen circumstances like weather or customs. We’ll proactively communicate any significant delays. For real-time updates, use your tracking number provided in the shipping email.

How can I track my order?

Once your order ships, we’ll email you a tracking number. Use it to follow your package’s journey from our Colorado Springs facility to your doorstep. If you have issues, contact us at [email protected].

Returns and Exchanges

What is your return policy?

We want you to love your activewear! If you’re not satisfied, you can return items within 15 days of receipt. Products must be unused, in original packaging, with tags attached. Please include your order details for a smooth process.

How do I initiate a return or exchange?

Email us at [email protected] with your order number and reason for return. We’ll provide instructions and a return address. Exchanges are subject to availability, and we recommend acting quickly to ensure your size or style is in stock.

Are return shipping costs covered?

Return shipping fees are the customer’s responsibility, unless the item is defective or we made an error. In such cases, we’ll cover the costs—just let us know in your email.

When will I receive my refund?

Once we receive and inspect your return, we’ll process the refund to your original payment method within 5-7 business days. You’ll get a confirmation email once it’s complete.

Additional Support

How can I contact customer service?

We’re here to help! Email us at [email protected] for any questions about products, orders, or feedback. Our team based in Colorado Springs, US, aims to respond within 24 hours.

Do you have a physical store?

Our primary operations are online at activewearstores.com, allowing us to serve customers globally. Our facility is located at 3217 Berry Street, Colorado Springs, US 80904, but we don’t have a public storefront.

Can I get advice on choosing the right activewear?

Of course! We’re passionate about fitness and can recommend products based on your activities. Just describe your needs in an email, and we’ll suggest items like our best-selling leggings or tops to enhance your performance.